Troubleshooting & FAQ (Frequently Asked Questions)

Common troubleshooting help articles and answers to the most frequently asked questions.

Jay El-Kaake avatar Jameela G avatar Ali Sabbah avatar
45 articles in this collection
Written by Jay El-Kaake, Jameela G, and Ali Sabbah
Integrations

How do I import my reviews from Google?

How to import your Google reviews to your store or website.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I make product ratings show up in Google search results?

What to do to ensure your product ratings show on Google.
Jameela G avatar
Written by Jameela G
Updated over a week ago

Google Shopping Product Grouping Limitations

What are the limitations for reviews linked to product groupings.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I make product ratings show in Google Shopping search results?

How to make your product ratings show in Google Shopping.
Jameela G avatar
Written by Jameela G
Updated over a week ago

My google merchant account does not have a "product review" tab, it only has a "promotions" tab. What does that mean?

Why you may not the 'product review' tab on your Google Merchant account.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I import my reviews from the free Shopify app?

Import your reviews from Shopify Product Reviews
Jameela G avatar
Written by Jameela G
Updated over a week ago

How to Send Store Review Requests Using Klaviyo

Send store review requests using Klaviyo Campaigns
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I import my reviews from Facebook?

How to import your Facebook reviews.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I import my reviews?

Video: How to import your reviews.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I add my Etsy reviews?

How to add your Etsy reviews to Shopify or Wix
Jameela G avatar
Written by Jameela G
Updated over a week ago

Why aren't my reviews showing in Google Shopping?

What to look out for if reviews do not show in Google Shopping Feeds
Jameela G avatar
Written by Jameela G
Updated over a week ago

Product ratings not showing in Google search results

Jameela G avatar
Written by Jameela G
Updated over a week ago
Review Requests

How do I exclude a product from review requests?

How to exclude review requests for certain products.
Jameela G avatar
Written by Jameela G
Updated over a week ago

What the max file size limit for uploads?

What is the maximum upload photo or video file size that my customers can submit?
Jay El-Kaake avatar
Written by Jay El-Kaake
Updated over a week ago

Where do I find the Automatic Review Requests?

How to find the Automatic Review Requests
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I change the design of my review request emails?

How to change the design of your review request emails.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I prevent Fera from asking for reviews for a repeat product purchase?

How you can prevent Fera from sending a review request on a repeated purchase.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I prevent Fera from asking for reviews for a certain product?

How to prevent Fera from requesting reviews from a product.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I exclude a customer from getting review requests?

How to exclude customers from receiving requests.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I change the discount on my review request email?

Change the discount on your review request.
Jameela G avatar
Written by Jameela G
Updated over a week ago

Why do we monitor spam reports so closely?

Here's what you need to know about spam reports in Fera.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I customize my review request emails?

How to customize your review request emails.
Jameela G avatar
Written by Jameela G
Updated over a week ago

What happens if I exceed the maximum allowed spam reports?

Here's what you need to know about spam reports.
Jameela G avatar
Written by Jameela G
Updated over a week ago

What can I do to reduce spam reports?

Ways that you can reduce spam reports.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How can I minimize spam reports?

Ways that you can minimize receiving spam reports.
Jameela G avatar
Written by Jameela G
Updated over a week ago