Troubleshooting & FAQ (Frequently Asked Questions)
Common troubleshooting help articles and answers to the most frequently asked questions.
By Jay and 3 others4 authors78 articles
- Why does the Fera app need these permissions for my Shopify store?
- Why does the Fera app need these permissions for my Wix store?
- Why is the "Request Reviews Via Returning Visitor Popup" not working?
- Fera’s New Version: Feature Overview
- How to Change Your Fera Dashboard Language
- Why Fera May Not Be Working in Chrome
- How to only show the reviews for a specific product?
- How to Hide Reviews For Similar Products
- Where do the store reviews appear on my website after I approve them?
- Why aren't my reviews showing on my site?
- Can I add reviews to one specific product page?
- Why aren't my widget edits showing up on my site?
- How to Remove Date from Review Widgets
- Can I show reviews that are 3 stars or over?
- How to Adjust Font Colors in Fera
- How to download photos and videos from the backend?
- How to Use Fera’s Questions & Answers Widget
- Import Questions and Answers (Q&A)
- Why does Fera need these permissions Google listings?
- What's the difference between Google Shopping and Google Search?
- How To Import Reviews to Fera
- How To Import Reviews from Google
- How to Send a Product Review Request Using Klaviyo
- How To Show Product Ratings in Google Shopping Search Results
- Google Shopping Product Grouping Limitations
- How To Make Product Ratings Show in Google Search Results
- My google merchant account does not have a "product review" tab, it only has a "promotions" tab. What does that mean?
- Why aren't my reviews showing in Google Shopping?
- Product ratings not showing in Google search results
- How To Import Reviews from the Free Shopify App
- How to Send Store Review Requests Using Klaviyo
- How To Import Reviews from Facebook
- How To Import Etsy Reviews
- Does Fera work with eBay?
- Does Fera support WooCommerce?
- Does Fera support Trustpilot integration?
- What happens if I change the schedule for my review request trigger?
- How To Edit the Design of Review Request Emails
- What the max file size limit for uploads?
- How To Exclude a Customer From Receiving Review Requests
- How do I exclude a product from review requests?
- How To Prevent Review Requests for a Specific Product
- How do I prevent Fera from asking for reviews for a repeat product purchase?
- Where do I find the Automatic Review Requests?
- What do review requests look like for customers?
- How To Customize Review Request Emails
- What happens if I exceed the maximum allowed spam reports?
- How To Reduce Spam Reports
- How To Minimize Spam Reports
- How To Create Direct Review Links
- How to follow up with a customer to leave a review
- How To Remove "Powered By Fera" Branding
- View Your Review Campaign Analytics
- Can Customers Forward Review Requests?
- Can Customers Delay Review Requests?
- How do I link a review(s) to a product?
- Where do the product reviews appear on my website after I approve them?
- How To Decline a Review
- What happens if I get too many abuse reports?
- What is considered a negative review in Fera?
- What does Fera consider a positive review?
- Can I remove the logo of a source review?
- How to Set Up a Fera Hosted Review Page
- How to Add HTML Snippets to Your Hosted Review Page