Troubleshooting & FAQ (Frequently Asked Questions)
Common troubleshooting help articles and answers to the most frequently asked questions.
Why does the Fera app need these permissions for my Shopify store?
Why does the Fera app need these permissions for my Wix store?
Why is the "Request Reviews Via Returning Visitor Popup" not working?
Fera’s New Version: Feature Overview
How to only show the reviews for a specific product?
How to Hide Reviews For Similar Products
Where do the store reviews appear on my website after I approve them?
Why aren't my reviews showing on my site?
Can I add reviews to one specific product page?
Why aren't my widget edits showing up on my site?
How to Remove Date from Review Widgets
Can I show reviews that are 3 stars or over?
How to Adjust Font Colors in Fera
How to download photos and videos from the backend?
Why does Fera need these permissions Google listings?
What's the difference between Google Shopping and Google Search?
How To Import Reviews to Fera
How To Import Reviews from Google
How to Send a Product Review Request Using Klaviyo
How To Show Product Ratings in Google Shopping Search Results
Google Shopping Product Grouping Limitations
How To Make Product Ratings Show in Google Search Results
My google merchant account does not have a "product review" tab, it only has a "promotions" tab. What does that mean?
Why aren't my reviews showing in Google Shopping?
Product ratings not showing in Google search results
How To Import Reviews from the Free Shopify App
How to Send Store Review Requests Using Klaviyo
How To Import Reviews from Facebook
How To Import Etsy Reviews
What happens if I change the schedule for my review request trigger?
How To Change the Discount On The Review Request Email
How To Edit the Design of Review Request Emails
What the max file size limit for uploads?
What's the difference between a store review and a product review?
How To Exclude a Customer From Receiving Review Requests
How do I exclude a product from review requests?
How To Prevent Review Requests for a Specific Product
How do I prevent Fera from asking for reviews for a repeat product purchase?
Where do I find the Automatic Review Requests?
What do review requests look like for customers?
How To Customize Review Request Emails
What happens if I exceed the maximum allowed spam reports?
How To Reduce Spam Reports
How To Minimize Spam Reports
How To Create Direct Review Links
How to follow up with a customer to leave a review
How To Remove "Powered By Fera" Branding
How do I link a review(s) to a product?
Where do the product reviews appear on my website after I approve them?
How To Decline a Review
What happens if I get too many abuse reports?
What is considered a negative review in Fera?
What does Fera consider a positive review?
Can I remove the logo of a source review?