Troubleshooting & FAQ (Frequently Asked Questions)

Common troubleshooting help articles and answers to the most frequently asked questions.

Jay El-Kaake avatar Jameela G avatar Ali Sabbah avatar
32 articles in this collection
Written by Jay El-Kaake, Jameela G, and Ali Sabbah
Review Requests

How do I exclude a product from review requests?

How to exclude review requests for certain products.
Jameela G avatar
Written by Jameela G
Updated over a week ago

What the max file size limit for uploads?

What is the maximum upload photo or video file size that my customers can submit?
Jay El-Kaake avatar
Written by Jay El-Kaake
Updated over a week ago

How do I change the design of my review request emails?

How to change the design of your review request emails.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I prevent Fera from asking for reviews for a repeat product purchase?

How you can prevent Fera from sending a review request on a repeated purchase.
Jameela G avatar
Written by Jameela G
Updated this week

How do I prevent Fera from asking for reviews for a certain product?

How to prevent Fera from requesting reviews from a product.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I exclude a customer from getting review requests?

How to exclude customers from receiving requests.
Jameela G avatar
Written by Jameela G
Updated over a week ago

Why do we monitor spam reports so closely?

Here's what you need to know about spam reports in Fera.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How do I customize my review request emails?

How to customize your review request emails.
Jameela G avatar
Written by Jameela G
Updated over a week ago

What happens if I exceed the maximum allowed spam reports?

Here's what you need to know about spam reports.
Jameela G avatar
Written by Jameela G
Updated over a week ago

What can I do to reduce spam reports?

Ways that you can reduce spam reports.
Jameela G avatar
Written by Jameela G
Updated over a week ago

How can I minimize spam reports?

Ways that you can minimize receiving spam reports.
Jameela G avatar
Written by Jameela G
Updated over a week ago