Fera

Learn why each permission is needed to use Fera on your Wix store.

Why does the Fera app need these permissions for my Wix store?

Learn why each permission is needed to use Fera on your Shopify store.

Why does the Fera app need these permissions for my Shopify store?

Jameela G

Ali Sabbah

Jay El-Kaake

Common troubleshooting help articles and answers to the most frequently asked questions.

Troubleshooting & FAQ (Frequently Asked Questions)

How do you show testimonials?

Where do the store reviews appear on my website after I approve them?

What to do when your reviews aren't showing on your site.

Why aren't my reviews showing on my site?

Adding reviews to your different product pages.

Can I add reviews to one specific product page?

What to do when your widget edits aren't showing on your site.

Why aren't my widget edits showing up on my site?

Display your reviews without showing the date submission.

How to Remove Date from Review Widgets

Widgets

How do I import my reviews?

What's the difference between Google Search and Google Shopping? They are different!

What's the difference between Google Shopping and Google Search?

How to import your Google reviews to your store or website.

How do I import my reviews from Google?

Send review requests to your customers using Klaviyo.

How to Send a Review Request Using Klaviyo

How to make your product ratings show in Google Shopping.

How do I make product ratings show in Google Shopping search results?

What are the limitations for reviews linked to product groupings.

Google Shopping Product Grouping Limitations

What to do to ensure your product ratings show on Google.

How do I make product ratings show up in Google search results?

Why you may not the 'product review' tab on your Google Merchant account.

My google merchant account does not have a "product review" tab, it only has a "promotions" tab. What does that mean?

What to look out for if reviews do not show in Google Shopping Feeds

Why aren't my reviews showing in Google Shopping?

Product ratings not showing in Google search results

Import your reviews from Shopify Product Reviews

How do I import my reviews from the free Shopify app?

Send store review requests using Klaviyo Campaigns

How to Send Store Review Requests Using Klaviyo

How do I import my reviews from Facebook?

How to add your Etsy reviews to Shopify or Wix

How do I add my Etsy reviews?

Integrations

How to upgrade, downgrade or change your Fera subscription plan.

How can change my Fera subscription plan?

How to upgrade your Fera subscription plan.

How do I upgrade my plan?

How do I cancel my subscription?

How to downgrade your Fera subscription plan.

How can I downgrade to the free plan?

How can I tell what subscription I have?

Billing

How to remove a user access from your store

Remove User Access

Information about Fera's compliance with General Data Privacy Regulation in Europe.

Does Fera comply with GDPR?

Information on whether or not Fera complies with Health Insurance Portability and Accountability Act in the USA.

Is Fera HIPAA compliant?

Here's what you need to know about spam reports in Fera.

Why do we monitor spam reports so closely?

Account

How to exclude review requests for certain products.

How do I exclude a product from review requests?

What is the maximum upload photo or video file size that my customers can submit?

What the max file size limit for uploads?

How to find the Automatic Review Requests

Where do I find the Automatic Review Requests?

How to differentiate between a store review and a product review.

What's the difference between a store review and a product review?

How to change the design of your review request emails.

How do I change the design of my review request emails?

How you can prevent Fera from sending a review request on a repeated purchase.

How do I prevent Fera from asking for reviews for a repeat product purchase?

How to prevent Fera from requesting reviews from a product.

How do I prevent Fera from asking for reviews for a certain product?

How to exclude customers from receiving requests.

How do I exclude a customer from getting review requests?

Change the discount on your review request.

How do I change the discount on my review request email?

What review requests will look like for your customers.

What do review requests look like for customers?

How to customize your review request emails.

How do I customize my review request emails?

Here's what you need to know about spam reports.

What happens if I exceed the maximum allowed spam reports?

What can I do to reduce spam reports?

Ways that you can minimize receiving spam reports.

How can I minimize spam reports?

Review Requests

These are the cookies that are necessary for using Fera.

What cookies are necessary when using Fera?

Partners can enable development mode on any account to remove billing restrictions.

Development Mode Flag

Fera does many things to protect your reviews from being stolen by competitors and fraudsters.

How We Protect Your Reviews From Theft

Here is a list of all the cookies and local storage data that Fera saves for each shopper on their browser.