What happens is the expired messages will be sent within 24, at the same time that they were originally scheduled for.
Whether you have your Automatic Review Requests scheduled to trigger with the default settings (14 days after an order is fulfilled) or something that makes more sense for your store, the (now) expired messages will be sent within the next 24 hours at the same time that they were originally scheduled for.
When you change your 'When to Send' trigger, you will also get a message saying that the messages you have scheduled will be scheduled for a new date.
Example: You have a review request triggered to send 30 days after an order has been created, then you change the trigger to send after 15 days after an order has been created.
Once you change your trigger time, the scheduled messages will change to accommodate the new trigger date.
Message #1 Example
Initially scheduled for 25 days from now at 5 p.m.
Rescheduled for 15 days from now at 5 p.m.
Message #2 Example
Scheduled for 10 days from now at 10 p.m. (ordered 20 days ago at 10 p.m.)
If it is currently after 10 p.m.:
Rescheduled for tomorrow at 10 p.m.
If it is currently before 10 p.m.:
Rescheduled for today at 10 p.m.
💡Remember: If you pull back the trigger time for an automatic review request, you need to consider that the messages that will be ready to send will be grouped into the next 24h, so you may send out a slightly larger quantity of review requests in the next 24h.
So, you may ask, 'Why doesn’t Fera send all “expired” review requests after rescheduling now?'
We want to maximize the deliverability of your review requests.
The best way to ensure your customers see the review request is to send it to them when we know they’re likely active on your site… and the time they placed the order tells us exactly that!