If you want to send automatic review requests after the customer receives the product, then you must follow the next steps:
Got to "Configuration > Setup > Automatic Requests"
Click on the "New Auto Request Campaign" button
Under the "Who To Send" tab, select the "Delivered (AKA Received)" option
⚠️ Note: To use the order delivery feature you need to have one of the compatible services:
Shopify - Orders marked as "delivered" in Shopify can trigger requests.
Rush Order Tracking - Orders marked as "delivered" in Rush can trigger requests.
ShipBob Fulfillment - Orders marked as "delivered" in ShipBob can trigger requests.
Parcel Panel - Orders marked as "delivered" in Parcel Panel can trigger requests.