This guide will answer the common questions people ask like

  • The widget isn't showing up on my site

  • How can i see the reviews on my site?

When your reviews aren't showing on your site, there are a few things you should check for

1. Is your widget launched?

Check to see that your widget was launched.

Go to the Widget section of your dashboard.

Check to see that your widget isn't under the Draft or Inactive tab.

If they are, be sure to click Launch within the widget.

You can choose to Launch Now or Launch Later.

2. Do you have reviews?

If you don't have any reviews, Fera won't show your reviews block to avoid negative social proof.

You can change your settings within your widget under the Behavior tab.

Change the settings under When No Reviews...

You can choose to

  • Show Reviews from Other Products

  • Show All Reviews

  • Hide Entire Block

  • Still Show (0 Reviews)

based on your preferences.

Then click Save.

If you need any help, click on the chat button at the bottom right corner to talk to support.

3. Clear your cache

The cache remembers parts of pages, like images, to help them open faster during your next visit.

Try clearing your cookies or looking at your site in an incognito browser.

4. Check your conditions

Be sure that you meet the condition you set for your widget to show.

For example, if you set a widget to show only for people in Brazil or to show after 2 minutes, you will have to meet those conditions for your reviews to show.

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