Fera

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Managing reviews, photos and videos from customers

Management

What constitutes a verified review in Fera? Can I verify a review? Can customers trust reviews verified by Fera?

Verified Reviews

What's the difference between a product review and a store/company/business review?

Product Reviews vs Store Reviews

Here are some good reasons which we allow you to decline customer review submissions from customers in Fera.

Permitted Reasons to Decline a Review

How to reply to a review in Fera so that it shows your comment under the customer's review on your site.

Responding/Replying to Reviews

How to Export Reviews

You can configure Fera to automatically approve reviews that are above a certain rating in your store settings.

Auto-approve Positive Reviews

Ask customers to update their review easily from the Fera review management interface.

Request Review Update

Here's what happens when you decline a customer review in Fera.

What happens when I decline a review?

See a timeline of what happened to a review by customers/admins/fera with the Review History feature.

See Review History of Actions

Reviews that aren't moderated for long time may be automatically approved OR declined by Fera.

Auto-moderation Due To Inaction

Can I modify reviews?

Customer-submitted reviews can be automatically approved in multiple ways. Here is what you need to know.

Automatic Approval of Reviews

Managing Reviews

How overlapping product groups show up on your website.

What happens if I have overlapping product groups?

How to group reviews, photos and videos for similar products so they appear together in widgets on your site.

Product Groups - Grouping Reviews

Grouping Reviews

Here's what you need to know about spam reports in Fera.

Spam Reports

Customer Messages

Dashboard

Developers

Partner Portal

Website

Server Status

Status

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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