Management
Managing reviews, photos and videos from customers
11 articles in this collection
Written by Jay El-Kaake and Jameela G
Written by Jay El-Kaake and Jameela G
Managing Reviews
Verified Reviews
What constitutes a verified review in Fera? Can I verify a review? Can customers trust reviews verified by Fera?
Written by Jay El-Kaake
Updated over a week ago
Updated over a week ago
Product Reviews vs Store Reviews
What's the difference between a product review and a store/company/business review?
Written by Jay El-Kaake
Updated over a week ago
Updated over a week ago
Responding/Replying to Reviews
How to reply to a review in Fera so that it shows your comment under the customer's review on your site.
Written by Jameela G
Updated over a week ago
Updated over a week ago
Auto-approve Positive Reviews
You can configure Fera to automatically approve reviews that are above a certain rating in your store settings.
Written by Jay El-Kaake
Updated over a week ago
Updated over a week ago
How to Export Reviews
How to export your reviews from Fera
Written by Jameela G
Updated over a week ago
Updated over a week ago
Request Review Update
Ask customers to update their review easily from the Fera review management interface.
Written by Jay El-Kaake
Updated over a week ago
Updated over a week ago
See Review History of Actions
See a timeline of what happened to a review by customers/admins/fera with the Review History feature.
Written by Jay El-Kaake
Updated over a week ago
Updated over a week ago
Auto-approval Due To Inaction
Reviews that aren't moderated for long time may be auto-approved by the system. Here's why, what to do about it.
Written by Jay El-Kaake
Updated over a week ago
Updated over a week ago
Automatic Approval of Reviews
Customer-submitted reviews can be automatically approved in multiple ways. Here is what you need to know.
Written by Jay El-Kaake
Updated over a week ago
Updated over a week ago