Management

Managing reviews, photos and videos from customers

Jay El-Kaake avatar Jameela G avatar
11 articles in this collection
Written by Jay El-Kaake and Jameela G
Managing Reviews

Verified Reviews

What constitutes a verified review in Fera? Can I verify a review? Can customers trust reviews verified by Fera?
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Written by Jay El-Kaake
Updated over a week ago

Product Reviews vs Store Reviews

What's the difference between a product review and a store/company/business review?
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Written by Jay El-Kaake
Updated over a week ago

Responding/Replying to Reviews

How to reply to a review in Fera so that it shows your comment under the customer's review on your site.
Jameela G avatar
Written by Jameela G
Updated over a week ago

Auto-approve Positive Reviews

You can configure Fera to automatically approve reviews that are above a certain rating in your store settings.
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Written by Jay El-Kaake
Updated over a week ago

How to Export Reviews

How to export your reviews from Fera
Jameela G avatar
Written by Jameela G
Updated over a week ago

Request Review Update

Ask customers to update their review easily from the Fera review management interface.
Jay El-Kaake avatar
Written by Jay El-Kaake
Updated over a week ago

See Review History of Actions

See a timeline of what happened to a review by customers/admins/fera with the Review History feature.
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Written by Jay El-Kaake
Updated over a week ago

Auto-approval Due To Inaction

Reviews that aren't moderated for long time may be auto-approved by the system. Here's why, what to do about it.
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Written by Jay El-Kaake
Updated over a week ago

Automatic Approval of Reviews

Customer-submitted reviews can be automatically approved in multiple ways. Here is what you need to know.
Jay El-Kaake avatar
Written by Jay El-Kaake
Updated over a week ago