Fera

Jay El-Kaake

Ivona Nastova

Roel

Managing reviews, photos and videos from customers

Management

What constitutes a verified review in Fera? Can I verify a review? Can customers trust reviews verified by Fera?

Verified Reviews

Step-by-step guide to convert store and product reviews.

How to Convert Store and Product Reviews

Here are some good reasons which we allow you to decline customer review submissions from customers in Fera.

Permitted Reasons to Decline a Review

How to reply to a review in Fera so that it shows your comment under the customer's review on your site.

Responding/Replying to Reviews

How to Export Reviews

You can configure Fera to automatically approve reviews that are above a certain rating in your store settings.

Auto-approve Positive Reviews

Ask customers to update their review easily from the Fera review management interface.

Request Review Update

Here's what happens when you decline a customer review in Fera.

What happens when I decline a review?

See a timeline of what happened to a review by customers/admins/fera with the Review History feature.

See Review History of Actions

Reviews that aren't moderated for long time may be automatically approved OR declined by Fera.

Auto-moderation Due To Inaction

Can I modify reviews?

Customer-submitted reviews can be automatically approved in multiple ways. Here is what you need to know.

Automatic Approval of Reviews

How to Share Fera Reviews on Social Media

How to know the difference between a store review and a product review.

Product Reviews vs Store Reviews

Managing Reviews

How overlapping product groups show up on your website.

What happens if I have overlapping product groups?

How to group reviews, photos and videos for similar products so they appear together in widgets on your site.

Product Groups - Grouping Reviews

Grouping Reviews

Here's what you need to know about spam reports in Fera.

Spam Reports

Customer Messages

Dashboard

Developers

Partner Portal

Website

Server Status

Status

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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