After you have imported all of your existing reviews and/or added new ones, you will be able to start replying to them using the Fera app!
By replying to your product reviews, you'll help to boost customers’ trust in your brand and it will show that your brand and your products are legitimate.
How to Reply to Reviews
Step 1: Locate your reviews in the Fera App
Go to your Fera dashboard
Click Configuration
Choose Reviews
This is where you can manage them and reply to them.
Step 2: Open the store reply box
Find the Reply link under each one of your reviews.
Step 3: Reply to your product reviews
Type your response into the box labeled Store Reply.
Press the Post Reply button when you are happy with your response.
Continue following these steps to reply to each review, no matter if it’s positive or negative.
Quick Responses with A.I
Reply to reviews easily with AI. Our tool creates quick, personalized responses, making it simple to engage with your customers.
When should I reply to a review?
Always!
Replying to a review is extremely important whenever you get a negative review especially.
Replying to negative reviews is imperative to mitigating customer concerns.
Here is a guide on how to respond to both positive and negative reviews.