If a customer receives a review request for an order they bought for someone else, such as a gift, they can forward the request to the person who actually received the order.
How it works?
The forward option only appears when the customer name and the shipping name on the order don’t match. This tells Fera the order was likely bought for someone else.
If the names match, the review request looks the same as always, with no forward option.
Good to know
It’s automatic. Customers can forward a review request without any action from you.
There’s nothing to set up. You don’t need to enable or configure anything in Fera.
It helps you collect more reviews. Review requests reach the person who actually used the product, so you get more reviews, and more relevant ones.