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One-time Review Requests

How to request reviews/photos/videos from existing customers at once.

Jameela G avatar
Written by Jameela G
Updated over a week ago

A one-time review request allows you to send a mass email/message to your existing customers or contacts and ask for a submission of product reviews or other social proof content that will show within one of your widgets.

๐Ÿ“Note: The Requests tab has been replaced with the Messages tab. You can still go there to create new One-time Requests.

Here's how to do it:

1. Go to Requests in the left-hand menu.

2. Click One-time.

3. Click + New One-time Request.

4. Name your campaign.

4. Name your campaign.

5. Complete the sections

  1. What To Request

  2. Incentives

  3. Message Customization

  4. Who To Send To

What To Request

You can choose the primary goal of your request to be Reviews or Photos & Videos.

If you want reviews, leave the default option enabled. Customers can also submit photos/videos as part of their review.

If you don't want reviews and only want photos and/or videos submitted as part of this request, choose the 'Photos & Videos' option.


You can attach 3 types of incentives for customers that submit content through this review request:

Discount on Future Orders

For all platforms, you can offer discounts/coupons in exchange for their submission. This discount can be used on future orders.

๐Ÿ“ Note: Discounts are ONLY auto-generated for Shopify users. For other platforms, these discount settings aren't generated automatically and are used for display purposes.

Loyalty Points (with

If you're running a loyalty points program with, then you can offer loyalty points in exchange for their submission.

๐Ÿ“ Note: You have to download for this functionality to work.

Cash-back (Shopify Only)

If you're running a Shopify store, you can offer cash-back to certain customers in exchange for their submission.

Who to Send To

In this section, you can decide who you want to send the one-time review request to.

Sending to Past Orders

You can send your request to past orders (recommended). To do this

1. Click the 'Recent Orders' tab

2. Choose which orders you want to send the request to

Sending to Custom Contacts

If you don't have some people in your store as orders, you can manually enter contacts that you know purchased your products.

This is useful for family and friend purchasers, especially as you are starting your business.

Sending to Imported Contacts (from CSV)

You can upload a CSV (excel file) of contacts that you want to send this one-time review request to.

To do this, click the 'Imported Contacts' tab and follow the on-screen instructions.


7. Choose to Test, Launch, or Save a draft of your campaign.

Once you're ready to launch your automatic review request, hit the 'Launch' button.

๐Ÿ’ก Tip: Use the 'Test' button to test sending the review request message before you launch it, so you know everything looks perfect.

After the review request is launched then Fera will immediately start sending messages to customers.

To send to future customers automatically after each order, create an Automatic Review Request instead.

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