How to set up with Fera to offer loyalty points as review incentives.

Jameela G avatar
Written by Jameela G
Updated over a week ago

Follow the instructions in the video or written instructions below to set up your Fera and Smile integration and get more product reviews by offering loyalty points!

Watch how to offer loyalty points to get more reviews.

Note📝: You will need to upgrade to the Starter Plan, in order to access integrations.

1. Download & Setup

Step 1: Download Smile

First, you are going to need to download Smile by searching for it in the Shopify App Store.

Step 2: Add Smile to Your Store

Click the button Add App to add it to your Shopify store.

Step 3: Customize

  • Customize and choose your branding and colors.

  • Fill out some information about the industry your company is in.

Step 4: Launch Your Points

Finish setting up your account and click the button 'Launch Points'.

2. Find Fera in the Integrations Section

Step 1: Find Fera in the Integrations Section

While you are logged into your Smile account, find the Integrations section along the left-hand side of the screen and click it.

Scroll down until you see the Get Social Proof with Reviews title and there you will find Fera.

Step 2: Connect Fera and Smile

Click on the Fera icon, click Connect and then click Authorize.

This will then take you to your Fera account, showing you that the two apps have now been connected.

Just like that both of the apps are integrated!

3. Set Up Points in

Step 1: Create Points Rule in Smile

Head back to your Smile dashboard and click the Program section along the left-hand side of the screen.

Select the Points tab and then the Add ways to earn button.

Since you’ve already integrated Fera and Smile, there are some preset options to choose from.

Step 2: Make Sure Points Match

Make sure that the points you offer in your review campaign match the points that you are offering in your Smile backend (You can also choose to limit the number of times each customer can earn points for this action).

Step 3: Save

To save your 'points rules', click Create.

4. Match Your Smile Points in Fera

Step 1: Setup Your Points in Fera

Going to your Fera dashboard, and go to Configuration, then click Incentives.

Step 2: Match Your Points

Fill in each section for the amount of points your customers will earn when they leave a photo review, video review, or review (text only). It should be the same as what you entered in your Smile Dashboard.

When done, click Save.

5. Set up a Review Request Campaign

Step 1: Create a Content Campaign

Here's how you'd set up a campaign to automatically ask customers for photos and videos after their orders:

1. Go to Configuration in the left-hand menu.

2. Click Automatic Requests.

3. Click + New Auto Request Campaign.

4. Name your campaign.

Note📝: If you choose to ask for only photos and videos, reviews will not be asked for. You can ask for Product Reviews and enable photos and videos.

Step 2: Set up a Loyalty Points Incentive

1. Under Incentives Tab, 'No Incentive' is the default.

You do not need to add any incentives as you have already connected and your customers will automatically be given the points once you approve a customer review.

💡 Remember: The more you ask for from your customers, the more points you should offer them.

That's it!

Now, you can increase the amount of reviews you receive by incentivizing customers with points.

Points that customers can use to get discounts, free shipping, or complimentary products!

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