In this help article, you will learn how to import your questions and answers directly into your store from other platforms.
1. Open the Questions Section
First, go to Content > Questions, click the three dots, and select "Import Questions."
2. Upload Your CSV File
Next, upload your CSV file. Depending on your file, you will need to select a header row or choose “No headers in the sheet” if your file does not include one.
3. Match Your Columns
Next, match the template fields with the columns in your file to ensure everything is mapped correctly for import.
4. Verify Your Data
After that, you will reach the Verify Data step, where you can review all the information before submitting.
5. Submit and Import Q&A
Once everything is correct, submit the file. Your data will be processed, and your questions and answers will be imported and displayed inside Fera.
Fix and Resubmit Errors
If the import box cannot find an ID or detects any incorrect fields, you can resubmit the file after correcting the affected rows.
Frequently Asked Questions
Q: Can I update existing questions and answers using import?
A: Yes, you can update existing entries by matching the product ID and question during import.
Q: What happens if there is an error during import?
A: If an error occurs, you can fix the affected rows in your CSV file and re-upload it.
Q: Can I review my data before importing?
A: Yes, you can verify all data before completing the import process.