In this help article, you will learn how to set up and use the Q&A widget to start collecting and answering customer questions.
What Is the Q&A Widget?
Questions & Answers (Q&A) widget allows customers to ask specific questions about your store or products and receive direct answers.
The Q&A widget helps you provide clear answers directly on your store, so customers don’t need to search elsewhere. It reduces repetitive questions, saves time, and keeps all important information in one place.
What is the Product Questions Widget?
The Product Questions Widget is used when customers want to ask questions about an individual product, and these questions appear straight on the product page.
What is the Store Questions Widget?
The Store Questions Widget allow customers to ask general questions such as shipping, policies, or services. These questions are not linked to a specific product and help provide clear information across your shop.
Frequently Asked Questions
Can I edit or update my answers later?
Can I edit or update my answers later?
Yes, you can edit your answers anytime from your Fera admin.
Can I choose where the widget appears?
Can I choose where the widget appears?
Yes, you can decide where to display the widget, such as product pages or other pages on your store.
Do I need to approve questions before they appear?
Do I need to approve questions before they appear?
Yes, you need to review and approve questions before they are published.
Can I remove inappropriate questions or answers?
Can I remove inappropriate questions or answers?
Yes, you have full control to remove any content that doesn’t fit your store.
Do customers get notified when a new question is submitted?
Do customers get notified when a new question is submitted?
No, we do not send notifications when a new question is submitted.
Customers only receive a notification when a reply is sent to their question.
If you need any help, feel free to contact our support team at [email protected].