There are many reasons that our merchants may want (or need) to decline a review, but declining a review, for any reason, is not just a one-click process.

Remember: Reviews, both good and bad, are important for any eCommerce store owner.

Whether the review is a product review or a store review, the process will be the same.

In the inbox of the email attached to your Fera account, you will receive an 'Action Required: New Review Submission' email and a notification in your Fera Dashboard that will show that you have 'Customer Submissions Pending'.

1. After clicking on the decline in the email or under Customer Reviews

2. A Decline Submission popup will show asking you to choose a reason for declining the review.

3. Once you choose a reason, your customer's review submission will be successfully declined.

📝Note: When you decline a customer review submission, the customer will be notified.

We always recommend asking your customer for an updated review rather than rejecting a review.

Especially if the reason you are wanting to reject a review is one of the following: