Fera allows you to reward customers with incentives for leaving reviews. One option is a cashback incentive, which refunds a set amount to the customer after they submit a review.
⚠️ This feature only works with Shopify stores ⚠️
This guide explains how to set it up.
Step 1: Go to Incentives
Open your Fera Dashboard
Navigate to Incentives
Click + New Incentive
Select Cashback
Step 2: Set the Cashback Amount
Enter the cashback amount you want to offer.
When a customer submits a review, Fera will refund the selected amount to the customer’s original payment method from their most recent order.
Step 3: Configure Cashback Limits
Choose how often the cashback can be applied:
1 per order – Cashback can be applied once per order
1 per product – Cashback can be applied once per product
This helps you control how often customers can receive cashback rewards.
Step 4: Set Conditions
Cashback incentives follow the same conditions as discount incentives.
Enable Required Submission to make sure customers must submit a review before receiving cashback.
You can allow:
Text-only reviews
Photo or video reviews (optional)
Step 5: Customize the Reward Message
You can customize the message customers receive after their cashback is applied.
Example message:
Hey {{ customer.first_name | default: "friend" }},
Your {{ claim.formatted_amount }} cashback has been refunded to your most recent order.
Thanks for being so awesome!
Once everything is set, review your settings and click Save.
📝 Note: You have to approve your customer's submissions before their reward is given to them.