All Collections
Troubleshooting & FAQ (Frequently Asked Questions)
Integrations
Why aren’t all my Amazon reviews and ratings syncing?
Why aren’t all my Amazon reviews and ratings syncing?

Why the number of synced Amazon ratings and reviews don't add up on your Fera dashboard.

Akilah G. avatar
Written by Akilah G.
Updated over a week ago

The Amazon Reviews integration allows you to sync your Amazon reviews to your Fera account.

However, this is just for reviews and not ratings!

If you are wondering, 'What is the difference?'

The difference is that the rating is just that, it is the number of stars that a customer gives you, while a review is the star rating and content (text, photo, video).

Only reviews with content are synced to Fera with the Amazon Reviews integration.

📝Note: We only sync reviews; anonymous ratings can't be synced

Example

If your ASIN number has 76 total ratings, but only 67 with reviews, only the 67 with reviews will be synced to your Fera account.

📝Note: Reviews are synced once a week

Did this answer your question?