Here’s how you can edit your SMS Review Request template:
Go to Configuration, and choose Automatic or One-Time Review Requests based on your created campaign, and click Edit.
Scroll down to Message Customization and click on the 3rd Request (SMS Beta).
Here you can choose when the SMS is sent to your customers:
After a certain number of days → Send the SMS a few days after the order is delivered.
Personalization tags available:
{{ customer.first_name }} → Adds the customer’s first name (falls back to “friend” if missing).
{{ store.name }} → Displays your store name (truncated if long).
{{ submission_url }} → Adds the review submission link.
Example default:
Hi {{ customer.first_name | default: "friend" }}!, How was your order with {{ store.name | truncate: 30 }}? Let us know @ {{ submission_url }}
Note: The copy of the SMS messages can be edited, however there are precautionary measures in place to ensure that the messaging stays compliant and are not fraudulent, or spam.