⚠️ Note: For Wix users, follow the instructions here.
How To Connect Zendesk and Fera?
Go to your Fera Dashboard
Open the "Configuration" tab and choose "Apps & Integrations"
Find "Zendesk" integration
Click the "Connect" button
You will be led to the main integration page
Click on "Connect Zendesk"
Enter your Zendesk domain URL (example123.zendesk.com)
Press the "Connect" button
Congratulations - you're done!
How To Test The Zendesk and Fera Integration?
Open the main Zendesk Fera app
Under "Test it out" simply select "Sample Review (2/5 from Fera Test Customer)"
This should open a review submission popup (it's a test review, so you can delete it afterward from your Fera dashboard).
Fill in the description (if needed) and click "Submit"
A support ticket should be created on Zendesk!
⚠️ Attention: If a support ticket doesn't get created, then you must have connection issues - be sure to reach out to our support.