To add a product review widget to your product page (or anywhere else within a product context that you set), do the following:
Navigate to the Widget section in the left-hand menu.
Click the + New Widget button or the + Add Widget section in the drop-down.
Choose the Reviews widget.
Select the Product Detail Page box.
Customize your widget.
Click Launch or Save Draft.
Your product reviews will look something like this:
Product reviews FAQ
Show Verification Icon
Shopper verification icon that says "Real shoppers verified by Fera.ai" will automatically show next to the names of shoppers that Fera has been able to verify who are real buyers of your products.
We recommend you keep this option enabled because your customers are more likely to believe your reviews when they are verified by a 3rd party like us.
This is where you enable or disable it in the widget:
This is how it looks:
If a shopper was not linked to their purchase or you added the shopper's review manually, then verification won't show unless you request manual verification from our team.
Special Behavior Options
The product reviews list widget has some options that you can configure to optimize your social proof and minimize clutter on your website.
Intelligent "Write Review" Link
The default options will hide the Write a review link unless the shopper is detected to be a customer. You can change this setting so that it always shows the write review link.
📝 Note: Hiding the 'Write a Review' link improves conversions since it lets you focus new shopper eyes on the Buy buttons/links instead of Write a review.
There's no sense in asking someone to write a review when they haven't even bought the product yet, right?
Intelligent "0 Reviews" Hiding
By default, Fera will show reviews from similar products (or just other products on the site) if there are no reviews available for the current product.
If this does not work well for you since you have a wide variety of products on your site, then you can also change this option to HIDE the reviews block when there are 0 reviews.
If you want to show "0 reviews" you can also turn this option off.
📝 Note: Hiding "0 reviews" is highly recommended since it creates negative social proof. For most people, we recommend the default options.
How to reply to reviews
Replying to reviews is easily done from the Content > Reviews section. See the
section for more info.
Photos & Videos
If a customer submits photos or videos as part of their review Fera will automatically attach them to the review list widget. You don't need to do anything extra for this.
SEO
Fera review and rating widgets utilize the schema.org architecture and will automatically show product ratings in Google once the widget is live and running on your site.
Ratings should automatically show in Google search results after adding this widget, but if they don't please see our troubleshooting guide on the matter:
Example of product review ratings showing in search results automatically with Fera.
