We’re excited to share that SMS review requests are coming soon to Fera.
This highly requested feature will allow e-commerce brands to send review requests directly via text message - making it easier for your customers to leave feedback for your products and store. SMs continues to be one of the most effective channels for customer engagement, this feature is designed to help you capture more reviews, faster.
Be the first to try it out - [join our waiting list today].
Why use SMS for Review Requests?
While email has long been the standard for collecting reviews, e-commerce stores are shifting to a more omni-channel approach, and email alone isn’t enough anymore. That’s where SMS comes in.
Here are a few key benefits of SMS when it comes to collecting reviews:
1. Higher Open Rates
SMS open rates are ~98%, compared to ~20% for email (Sender). This means your review requests are far more likely to be seen by your customers and acted on.
2. Faster Response Times
90% of SMS messages are read within three minutes of delivery (Validity). Customers are far more likely to click and leave a review when the request reaches them in real time.
3. Increased Review Volume
We’ve already seen a significant increase in total reviews collected for Fera users who are participating in our beta compared to relying on email alone.
We’re rolling out SMS review requests soon. Join the waiting list to be among the first to access the newest feature and give your customers the easiest way yet to share their reviews.